Q: Is an in-home consultation offered prior to starting care?
A: A qualified individual should make an appointment to meet with you and your family to assess and identify your needs.
Q: Will there be a written plan outlining the duties of the caregiver that is left in the home?
A: A tailored and detailed care plan should be completed with a copy left in your home. It should then be reviewed with each caregi prior to arriving at your home.
Q: Is there an hourly minimum?
A: Miracle Home care has no minimum requirements. Some require a minimum amount of hours per day or hours per week. Some have contracts and others have agreements
Q: Do their minimum requirements fit with your home care needs? How flexible are they on their minimum requirements? Is there an additional charge if there is more than one person in the home?
A: Care could initially start out for one person, but a fall or a hospitalization could occur that would require care for your spouse or another primary care giver. Find out what the additional cost is up front so there are no surprises later.
Q: What services are included in your care?
A: Miracle Home Health care includes a full in-home consultation, detailed written care plan, supervisory visits, re-assessments as needed, personal care, medication reminders, light housekeeping, meal preparation, companionship/respite care and laundry.
You will have a dedicated staffing coordinator to ensure your shifts are staffed to your expectations.
Q: What other costs could be associated with your care?
You may be responsible for a premium rate on holidays or mileage charges when a caregiver uses their own care for transportation or errands.( See Tab under Services for Fees)
Q: Does the company bill long-term care insurance? Will they assist with getting services pre-authorized?
A: Many times home care will be covered under your long-term care policy. If you have a policy, determine if the company can bill the insurance for you or if you have to facilitate the payments to the agency and the reimbursement from your insurance.
Miracle Home Health has a long-term care specialist in our billing department that assists with pre-authorization of services and our care center is trained on maintaining your care plan along with the necessary ADL requirements.